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FarrierHub Solo

Privacy Policy

Effective date: 2026-03-17

Applies to: website, trial, product use, and support interactions

FarrierHub is built for trust in the field, and that includes straightforward handling of your data.

1) Overview

FarrierHub respects your privacy and aims to collect only the data needed to provide, secure, and improve FarrierHub Solo.

2) Data we collect

We may collect:

  • Account and contact data (name, email, support correspondence)
  • Transaction and billing metadata required for payment processing and compliance
  • Product usage and technical diagnostics for troubleshooting and reliability
  • Data you intentionally enter into the product (client, horse, scheduling, and invoicing records)

3) How we use data

  • provide access to FarrierHub Solo and related services
  • process purchases and maintain compliance obligations
  • provide customer support and respond to requests
  • detect abuse, fraud, and security issues
  • improve product quality and reliability

4) Legal bases and lawful processing

Where required by law, processing is based on one or more of:

  • contract performance
  • legitimate interests (security, fraud prevention, product improvement)
  • legal obligations (tax, accounting, and compliance)
  • consent (where explicitly requested)

5) Payment processing and Merchant of Record

Payments are processed by the selected payment provider/Merchant of Record. Payment card details are handled by that provider under its own privacy and security controls. FarrierHub receives order and billing metadata needed to fulfill orders, support customers, and meet legal obligations.

6) Data sharing

FarrierHub does not sell personal data. Data may be shared only with:

  • payment and compliance providers
  • infrastructure/service providers needed to operate the product
  • professional advisers and authorities where legally required

All sharing is limited to the minimum needed for each stated purpose.

7) Data retention

FarrierHub retains data only as long as needed for service delivery, support, security, accounting, legal compliance, and dispute handling.

8) Security

FarrierHub applies reasonable technical and organizational safeguards to protect personal data. No method of storage or transmission is completely secure.

9) International transfers

Data may be processed in jurisdictions other than your own. Where required, FarrierHub uses appropriate safeguards for cross-border transfers.

10) Your rights

Depending on your location, you may have rights to:

  • access personal data
  • request correction or deletion
  • object to or restrict certain processing
  • request data portability
  • withdraw consent where processing relies on consent

To exercise rights, contact: hello@farrierhub.app

11) Children's privacy

FarrierHub Solo is intended for business users and is not directed to children.

12) Cookies and similar technologies

The website may use cookies or similar technologies for essential operations, analytics, and performance.

13) Changes to this policy

FarrierHub may update this Privacy Policy from time to time. The latest version published on the website applies, subject to applicable law.